Frequently asked questions

Ordered the wrong product? 
If you wish to return a product from your order, you can do so up to 14 days after receiving your order.

How do I do this? 

Send an email to service@broekmans.be stating the following:

• Your details
• Order number

There is only one way to return your shipment. The cost of a return shipment is your responsibility (actual cost depends on the company you use to return your package).

In the questions below, you can find out more about the costs associated with a refund and when a return is refunded.

The costs for a return shipment are borne by the customer. These costs depend on the company you decide to use to return your package.

Send an email to  service@broekmans.be stating the following:

• Your details
• Order number

We will contact you as soon as possible. The cost of the return will depend on the weight of your package and your location.

Please note:

• As a customer, you are responsible for the return shipmentup until the moment our warehouse has received and processed the return. 
• Regardless of which option you choose, make sure your package is securely packed,  so that it will not be damaged  during transport. 
• Also be sure to keep the shipping receipt until you receive confirmation that your return has been properly received and processed by us.

You will be notified by email as soon as we have received and processed your return.
We will send this email to the email address used to place the order.

When the return shipment reaches us:

• In the original packaging,
• Unopened and undamaged

At that point, we will refund the invoice amount (minus the return costs).
Refunds will be made within 14 business days of the products' arrival at our warehouse. 
We will notify you by email. 

The amount will be refunded to the account you used to place the order .

Did you order the wrong product, and would you like to exchange it for another product?
At Drankenshop Broekmans, it is not possible to make exchanges.
However, you may return the product  and place a new order.

How do you do this?
Take a look at the first question in this section: ‘How do I return my order?’

We make every effort to deliver products in good condition .
In spite of this, did you receive a damaged or incorrect article ? 

Contact us at service@broekmans.be within 7 business days of receiving your order.
We will find a suitable solution for you! 

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Any visible defects regarding the products delivered must be reported by the customer to Drankenshop within 7 working days after the goods were received by the customer or his appointed third party.

Should you have any complaints about our products or services, please contact us at:

Drankenshop Broekmans nv
Molenstraat 19,
3550 Heusden-Zolder
service@broekmans.be

Should we not be able to solve the problem together, you can contact Becom. Becom will mediate between the consumer and the seller if the complaint seems justified. You can reach them via the complaints form on https://becom.digital/nl/consumers-complaints/ofin writing: Rue Marquis 1, 1000 Brussels, info@becom.digital.

If your complaint is not resolved, you can also contact the Consumer Ombudsman Service for an out-of-court settlement of consumer disputes.

Consumer Ombudsman Service
North Gate II
Koning Albert II-laan 8
1000 Brussels
Tel: 0032/2 702 52 00
Fax: 0032/2 808 71 29

e-mail: contact@consumentenombudsdienst.be

web: www.consumentenombudsdienst.be