Frequently asked questions

Typically , you will receive your order within 2 to 4 business days, provided there are no unforeseen delays.

On this website, we only ship within Belgium. The following shipping rates for home delivery apply:

• Standard for orders up to €60: €10.99
• Reduced for orders from €60 to €150: €6.99
• Free for orders from € 150 !

If you choose direct delivery to a Post Point or Pakjesautomaat in our checkout, you will also immediately benefit from cheaper shipping rates:

• Standard for orders up to € 60: € 9.99
• Reduced for orders from €60 to €150: €5.99
• Free for orders from €150 !

Purchased gift vouchers and postcards never count towards the order amount, and cannot be cited to claim reduced shipping costs.

If you want delivery in a country other than Belgium, you must visit our website via the custom subsite for that country.

Deliveries within Belgium are handled by bpost.

For deliveries to the Netherlands, the parcel is handed over at the border to DHL, which further handles parcel distribution in the Netherlands.

If you are not at home when the postman comes by, your parcel will be brought to the nearest PostPunt.  You then have two weeks to pick it up from there.  You can also choose, via Bpost, to have the parcel delivered directly to a PostPunt or to a parcel machine.  You can do so using the track & trace link you receive from us when your order is shipped.

During checkout you can also opt for direct delivery to a PostPunt or a Parcel Machine in your neighbourhood.

Please note: If you do not pick up your parcel within the specified time, there will be an additional charge. 

Because of national excise legislation, each target market in which we operate has a separate webshop environment. You can order on all these environments with one customer account. Prices, delivery costs and ordering conditions differ per target market.

• Delivery in Belgium: www.broekmans.be
• Delivery in the Netherlands: nl.broekmans.be

If you cannot find a separate environment for your country, then we cannot deliver there at the moment.

Our warehouse is committed to getting your order to you as soon as possible.  In most cases, we ensure that your order is given to the carrier the same day—provided your order was placed before 10 a.m. on a regular business day, ithas been paid and the products ordered are in stock.

No rights may be derived from this .  Keep in mind that, due to unforeseen circumstances, it is always possible that your parcel is given to the delivery service a little later than expected.  We also have no influence on the carrier’s turnaround time, which—especially during peak times—may sometimes increase.

Orders placed on weekends and public holidays will not be processed until the following business day.  Orders are not processed or shipped on these days.

Orders of restricted products are always subject to a manual approval process in order to prevent abuse.  This may result in your order being delayed.

During the checkout process, you can indicate from which day you would like your order to be delivered.  Our team will then hand over your parcel to the carrier one business day before the requested date. In principle, they will deliver the parcel to you on the following business day.

Please note that we ourselves have no control over the speed at which the carrier processes our parcels and delivers them to your home. We can only assume that they will do so on the following business day.  The date you specify is therefore not a binding delivery date, but an “as from” date: Your parcel will certainly not be delivered to your home earlier than on that date.

Please also take into account that the payment for your order must be completed by 10 a.m. at the latest on the business day before your requested delivery date.  If your payment is made later than that, your parcel will not be able to leave our premises until later.

It may seem strange: a bpost parcel machine a few meters from our front door, and still pay for shipping costs?

The reason why you pay shipping costs for delivery in our "own" parcel locker is because our webshop orders are not prepared and sent from our store in Zolder, and we cannot put packages in this locker ourselves. In other words: your package must also be packed securely for our own parcel machine and delivered to our machine via bpost, just like it is the case for any other address in Belgium.

Because the processing takes place entirely via bpost and the costs are the same, it is unfortunately not possible for us to offer a cheaper rate here.

All our orders are packed with the utmost care in sturdy cardboard shipping boxes, and filled with environmentally friendly crumpled cardboard to prevent damage to the bottle and packaging. We try to avoid the use of bubble wrap and other plastic as much as possible.

However, certain boxes and tubes are extremely sensitive to any form of packaging, and a package also goes through a lot before it is delivered to your front door. We offer you the assurance of completely flawless packaging in our shop in Zolder.