Orders
What payment options do I have?
At Drankenshop Broekmans, you pay orders up to €5,000 securely online and free of transaction fees via Multisafepay with:
Bank transfer (no transaction fees, but extra processing time of 1 to 3 days, also for an "instant payment")
You choose the desired payment method when completing your order.
Stricter transaction limits may apply to some payment methods to protect your account.
To our regret, the transaction fees on Paypal payments are so high that we cannot accept this payment method without also passing on a very high transaction fee to our customers. As we have a fundamental problem with excessively high transaction fees that unnecessarily cost us or our customers, we have made the choice not to accept Paypal transactions on our webshop at the moment.
As a direct consequence of a number of conflict situations that were handled in a completely unacceptable way, our collaboration with Klarna was terminated with immediate effect to protect our customers from this.
How do I complete my invoicing and delivery details?
Before you can proceed to the ordering process, you must first add addresses to your address book.
You must be logged in to add your addresses.
Your current data can be found under ‘Address book’.
Where can I find my ‘Address book’?
- You are not logged in yet:
At the top right (to the left of the shopping basket), click on ‘My account’.
This will take you to the page where you can log in using your email address and password.
You will then automatically be taken to ‘My account’ .
You will find ‘Address book’ on the left under ‘My account’.
- You are already logged in:
At the top right (to the left of the shopping basket), scroll over ‘Hello name’.
A short overview appears in which you can click on ‘Address book’.
When you do this, you will be redirected to ‘My account’ .
Click on the ‘Add new address’ button and follow the steps to add a new invoicing or delivery address. After filling in all the details, click ‘Save’. After this, you can choose this address from the address book. All of the addresses will then be listed in an overview, and you can choose the invoicing and delivery addresses, as needed.
Has my order been shipped yet?
When you place an order with us, you will first receive an email confirming your order.
You will then receive an email containing the confirmation that we have successfully received the payment for your order.
In this email, you will find the link with the track & trace info.
By clicking on this link, you can track your package at all times.
Please note:
You may not be able to track your package immediately after receiving this email.
Which emails will I receive when I place an order?
When you place an order with us, you will always receive:
- An email with the confirmation of your order.
- An email confirming the successful payment
of your order.
I did not receive a confirmation email.
When you place an order with us, you will first receive an email confirming your order.
You will then receive an email containing the confirmation that we have successfully received the paymentfor your order.
If you don't get these emails, always first check your spam folder.
Chances are the emails are there.
If not, you probably entered an incorrect email address when you placed your order.
In that case, you will not be able to receive your order confirmation or your payment confirmation emails.
If you have any further questions, please contact us.
Is it still possible to cancel my order?
If you wish to cancel an order, you must notify us of this as soon as possible.
You can contact us by email at service@broekmans.be.
In this email, please mention:
- Your details
- Order number
Mails are only answered on business days.
How do I place an order?
When you add a product to your basket on the Overview or Detail page, you will see that the product is automatically added to your basket at the top right. After clicking ‘Add to cart’, you will automatically be redirected to the shopping basket.
By clicking on the shopping basket icon at the top right, you will also be redirected to your shopping basket, where you will see an overview of the products you have added.
You select the desired shipping method (green button) and then proceed through the steps until the final step where you will receive confirmation that your order has been successfully placed.
Who are you?
Drankenshop Broekmans NV
Molenstraat 19
3550 Zolder
BE0437.875.816
IBAN BE64 3631 2496 6352
RPR Antwerpen, afdeling Hasselt
Why can I only enter a certain number?
In our webshop you can never order more than the quantity that we can immediately deliver from our stock at that time. For larger quantities, please contact our customer service. In addition, exceptionally popular releases can also be limited in number per customer account.
Can I ask questions about the product specifications?
Our team strives to supplement photos and product specifications with the utmost care and to keep them up-to-date. Unfortunately, this is not always possible, especially for products with a high rotation, products with multiple versions/packaging and products that are released several times under the same name/denominator/barcode, each time with a different lot number or different bottling date. Because the basic product is the same in such cases, we do not make a distinction in our webshop and we deliver what is in stock at that time.
If you are looking for a very specific release of a product, e.g. to supplement your collection, it is best to contact our customer service in advance so that we can physically check this for you before you place your order . This way we prevent disappointment and unnecessary sending of bottles back and forth.
If the product you received does not match the product information that we communicated in advance, you can choose to return this bottle to us and obtain a return label from our customer service.
Why can't I pay with Paypal?
To our regret, the transaction fees on Paypal payments are so high that we cannot accept this payment method without also passing on a very high transaction fee to our customers.
As we have a fundamental problem with excessively high transaction fees that unnecessarily cost us or our customers, we have made the choice not to accept Paypal transactions on our webshop at present.
Why can't I pay with Klarna?
While we did indeed offer this payment method in the past, Klarna was recently removed from our payment tools due to unethical behaviour from this payment provider that we as a company do not support.
Can I have a business order delivered abroad?
All business customers who wish to have their order delivered outside Belgium will not be able to receive a VAT invoice for their company for this purpose. They will automatically be considered as private individuals and will receive a private sales document from us, always including excise duties and VAT of the country where the delivery takes place. The sales document will never be able to be drawn up intra-community and it will never mention the VAT number of the recipient.
Current legislation on excise goods stipulates that international B2B shipments can only take place between excise licence holders, which implies that both sender and receiver must have an excise number and the movement must be registered on EMCS.
If, as a non-Belgian company, you choose to deliver in Belgium, you may well receive a VAT invoice for your purchase. This will then include Belgian excise duties and VAT. This is also the only way you can receive a VAT document including all your company details for your purchase.
